Effective Date: 15.12.2024

At Stonescence, we understand that plans can change, and we aim to make the cancellation process simple and hassle-free. Please read our policy carefully to understand your options.

How to Cancel Your Order

1. Direct Cancellation

   • Customers can directly cancel their order by logging into their Stonescence account and navigating to the Order History section.
   • If the order has not been fulfilled yet, you will see an option to cancel the order.

2. Request Cancellation via Customer Care

   • If you’re unable to cancel the order online, you can contact our customer care team to request cancellation.
   • Provide your order number and details by:
     • Email:
     • Phone: +91 63795 97626

Refund Policy

• For successfully cancelled orders, the refund will be processed within 7-10 business days to the original payment method.
• Cash on Delivery (COD) orders will be refunded as a coupon code, which can be used on your next purchase.

Important Notes

• Order Fulfillment: Orders cannot be cancelled once they have been fulfilled (shipped).
• Stonescence reserves the right to deny cancellation requests if the order has already been processed for delivery.

Need Help?

For any queries or further assistance, please reach out to us:

• Email:
• Phone: +91 63795 97626

We’re here to help make your shopping experience smooth and delightful.