Effective Date: 15.12.2024

At Stonescence, we aim to provide you with the best shopping experience. If you receive a damaged or incorrect item, we’re here to help. Please read our returns and refund policy carefully.

Eligibility for Returns

We only accept returns under the following conditions:

1. The item received is damaged.
2. The item received is not what you ordered.

If your purchase meets these conditions, you must notify our customer care team via email at care@stonescence.store or call us at +91 63795 97626 within 3 days of receiving the order.

Return Process

1. Inform Us: Contact our customer care team with the following details:
   • Order number
   • Description of the issue
   • Clear photos of the damaged or incorrect item
2. Approval: Once approved, we will provide instructions on how to return the product.
3. Packaging: The item must be returned in its original condition, including all tags, packaging, and accessories.
4. Free Return Shipping: Stonescence will cover the return shipping costs.

Refund Policy

• Once the returned item is received and inspected, we will process your refund.
• Original Payment Method: For prepaid orders, the refund will be issued to the original payment method within 7-10 business days.
• Cash on Delivery (COD): For COD orders, a coupon code of equal value will be provided, redeemable on your next purchase.

Important Notes

• Returns that do not meet the eligibility criteria or are not reported within 3 days will not be accepted.
• Items returned without prior approval will not be processed for refunds.
• Stonescence reserves the right to deny returns that do not meet our policy.

Contact Us

For any questions or assistance, reach out to us:

• Email:
• Phone: +91 63795 97626

We appreciate your trust in Stonescence and are committed to resolving any issues promptly.